1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of Sodah.io ("Sodah," "we," "us," or "our"), including our website, applications, business automation platform, connected communication services, and related features.
By creating an account, connecting a third-party service, or using Sodah, you agree to these Terms. If you do not agree with these Terms, you should not use the service.
2. Sodah Services
Sodah provides business automation and productivity functionality that may include:
- business and customer communication automation;
- WhatsApp and other communication integrations;
- email and Gmail functionality;
- AI-assisted customer and email workflows;
- lead and customer management;
- appointment and booking automation;
- campaign and follow-up functionality;
- workflow automation;
- business information and product management; and
- other features introduced or modified by Sodah.
Features may vary depending on the subscription plan, integrations, configuration, availability, and technical limitations.
3. Accounts
You are responsible for providing accurate information when creating and maintaining your account.
You are responsible for protecting your account credentials and for activities performed through your account. You should notify Sodah promptly if you believe your account has been accessed without authorization.
4. Business Data and Content
You retain your rights to business information, customer information, messages, files, configurations, and other content that you provide to Sodah or process through the service.
You grant Sodah the limited rights necessary to host, process, transmit, store, and otherwise handle that content solely to provide the services you request and to operate, secure, and maintain the platform.
5. Third-Party Integrations
Sodah may allow you to connect third-party services such as Google, Gmail, WhatsApp, TikTok, or other supported platforms.
You are responsible for reviewing and complying with the terms and policies of any third-party service you connect to Sodah.
When you authorize a third-party integration, you represent that you have the authority to grant the requested permissions.
6. Gmail and Google Services
If you connect Gmail or another Google service to Sodah, the connection is subject to the permissions you approve through Google's authorization process.
Sodah's use of information received from Google APIs is governed by our Privacy Policy and applicable Google API Services User Data Policy requirements.
You may disconnect a Google service from Sodah or revoke the authorization through your Google Account.
7. AI Features
Sodah may provide AI-assisted functionality for communication, email, customer support, business automation, summaries, and other user-requested tasks.
AI-generated content may contain errors or omissions. You are responsible for reviewing AI-generated communications and decisions before relying on them where human review is appropriate.
You are responsible for ensuring that your use of AI-generated content complies with applicable laws, contractual obligations, industry requirements, and your own business policies.
8. Acceptable Use
You agree not to use Sodah to:
- violate applicable laws or regulations;
- infringe the rights of another person or organization;
- impersonate another person or organization;
- access accounts or data without authorization;
- distribute malware, harmful code, or malicious content;
- conduct fraud, phishing, scams, or abusive activity;
- send unlawful or unauthorized communications;
- circumvent restrictions imposed by third-party communication platforms;
- interfere with the security or operation of Sodah; or
- use the service in a manner prohibited by applicable third-party platform policies.
9. Messaging and Communication Responsibility
If you use Sodah to send messages, emails, campaigns, reminders, or other communications, you are responsible for ensuring that you have the necessary rights, permissions, consent, and lawful basis to send those communications.
You are also responsible for complying with applicable communication, marketing, privacy, anti-spam, and consumer protection requirements.
10. Subscriptions and Payments
Certain Sodah features may require a paid subscription or other applicable fees.
Pricing, billing periods, usage limits, trial terms, and available features may vary by plan and may be displayed during signup or within the Sodah platform.
Where applicable, paid subscriptions automatically renew according to the billing terms presented when the subscription is purchased unless cancelled before the applicable renewal.
11. Trials and Promotional Offers
Sodah may provide free trials, promotional credits, discounts, or promotional features from time to time.
Promotional offers may have additional conditions, expiration dates, eligibility requirements, or usage limits. Sodah may modify or discontinue promotional offers where permitted by applicable law.
12. Service Availability
We work to keep Sodah available and reliable, but we do not guarantee uninterrupted or error-free operation.
The service may occasionally be unavailable because of maintenance, upgrades, security events, third-party outages, infrastructure failures, or circumstances outside our reasonable control.
13. Third-Party Services
Some Sodah functionality depends on third-party services. Sodah is not responsible for outages, policy changes, API changes, account restrictions, or other events controlled by a third-party provider.
Your use of third-party services remains subject to the applicable third-party terms and policies.
14. Intellectual Property
Sodah and its licensors retain all rights, title, and interest in the Sodah platform, software, branding, designs, interfaces, documentation, and other Sodah-owned materials.
These Terms do not transfer ownership of Sodah intellectual property to you.
15. Suspension and Termination
You may stop using Sodah at any time and may cancel your account according to the applicable account or subscription process.
Sodah may suspend or terminate access where reasonably necessary to protect the service, users, third parties, or infrastructure, or where an account materially violates these Terms or applicable law.
16. Data After Termination
After an account is terminated or cancelled, data may be retained for the periods described in our Privacy Policy, including where necessary for security, legal compliance, accounting, dispute resolution, or legitimate operational requirements.
17. Disclaimer
To the maximum extent permitted by applicable law, Sodah is provided on an "as available" and "as is" basis.
We do not guarantee that the service will always meet every business requirement, operate without interruption, or produce completely accurate automated or AI-generated results.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Sodah and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to use of the service.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
19. Changes to These Terms
We may update these Terms when our services, business practices, or legal requirements change.
Updated Terms will be published on this page with a revised effective date. Continued use of Sodah after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.
20. Contact
If you have questions about these Terms or the Sodah service, please contact Sodah through the support options available on the Sodah.io website.